Collections Specialist

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

Performs functions related to accounts receivable, billing, collections and revenue support to meet company goals. Analyzes accounts receivable aging and individual accounts.

Schedule Options

      1st shift (8-4:30) 

Duties and Responsibilities

1. Research accounts as needed for collection activities.
2. Prepares and reviews paperwork for attorney, write-off, and/or cut off processes.
3. Initiate collections calls for aged accounts and customer service to residents, guarantors, and facility customers.
4. Works with billing associates to review accounts and correct account billings as needed.
5. Works with Business Office Managers and/or Executive Directors of each facility or customer to help resolve past due balances.
6. Checks for Medicaid eligibility.
7. Analyzes accounts receivable aging and individual accounts.
8. Assists with special projects as needed.
9. Maintain goals for DSO and cash collected.

• High School diploma or equivalent.

Experience

• Three (3) to five (5) years’ billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Minimum one (1) year multi-facility experience preferred.
• Framework/Sage experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.