Pharmacy Operations Manager

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

The Pharmacy Operations Manager will be responsible for managing day-to-day operations and workflow processes including, but not limited to, data entry, dispensing department, medical records, purchasing department, and crediting/returns department. 

• Manage technicians, prepare schedules, and review staffing levels.
• Effectively communicate, lead, and support employees day-to-day.
• Ensure workflow processes for departments are running efficiently.
• Identify operational areas of opportunity that prevent goal achievement.
• Establish and manage departmental policies, procedures, goals, and objectives.
• Oversee and manage training processes in addition to the evaluation of current staff.
• Review performance data to measure productivity and inefficiencies for departments.
• Maintain and troubleshoot (and/or identify) software, hardware, and system utilities issues.
• Interview and hire new employees for specified departments.
• Maintain accurate and detailed reports and records.
• In-service facilities on internal pharmacy procedures and communications.
• Minimal travel including overnight stay as necessary.
• Support facilities, departmental goals, and the overall objectives of the Company.
• Comply with all laws, regulations, and standards of ethical conduct.
• Perform all job duties with a friendly, positive, and team-oriented approach.
• Comply with all Company policies, procedures, rules, and standards.

Qualifications:

• Bachelor’s degree in business, healthcare, or a related field from a four-year college or university, or the equivalent combination of education and experience.
• Board Certified Pharmacy Technician (CPhT) required.

Experience:

• Five years’ experience in operations or business.  Healthcare, senior living industry, pharmacy, or long-term care environment preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

*CB103