Trilogy Health Services

Order Entry Supervisor

4665 44th Street
Grand Rapids



PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. We offer a positive company culture that includes:


- Weekly Pay!

- Professional Growth

- Stability

- Generous Benefits

- Tuition Reimbursement

- And much more!


Equal Opportunity Employer



Plans, supervises and oversees incoming orders for pharmacy services. Manages informing customers of the receipt, pricing, shipping dates and delays of orders. Oversees the receipt of escalated customer inquiries.


Duties and Responsibilities


  • Oversees and supervises the obtainment of patient and order information. Enters information into the order entry system. Manages the complete entry of physician information into the system.
  • Oversees the entry of new medication orders and refills. Supervises the sorting of orders obtained from fax machines.
  • Coordinates and manages the preparation of invoices, shipping documents. Receives and responds to escalated customer complaints and/or issues
  • Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
  • Directs specified departments to prepare and ship orders to designated locations.. Checks inventory records to determine availability of requested merchandise.
  • Supervises the review of orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
  • Maintains accurate, detailed reports and records.
  • Minimal travel including overnight stay as necessary.
  • Meets Expectations of Excellence for position.
  • Supports facilities, departmental goals and the overall objectives of the Company.
  • Complies with all laws, regulations and standards of ethical conduct.
  • Performs all job duties with a friendly positive and team-oriented approach.
  • Complies with all Company policies, procedures, rules and standards.



  • High School degree or equivalent. Associates degree preferred.
  • Certified Pharmacy Technician in state of practice.



  • Three (3) to five (5) years’ order entry, sales, or service center experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
  • Three (3) years supervisory experience preferred.
  • Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.



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