Trilogy Health Services

  • QA Leader/Customer Liaison

    1st Shift
    4014 Venture Court
    Zip Code
  • Details

    PCA Choice Pharmacy is the Columbus, OH division of PCA Pharmacy and is currently hiring for a QA Leader/Customer Liaison to work Monday - Friday, 10:00am - 6:30pm!


    Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.


    Investigates and responds to any customer care inquiries or complaints. Researches error reporting and identifies trends to determine areas of focus for process improvement.


    Duties and Responsibilities:

    1. Manages and records all external med errors for quality assurance to include tracking and reporting.
    2. Provides education and takes steps to ensure corrective action is followed to avoid or minimize future errors.
    3. Researches error reporting and identifies trends to determine areas of focus for process improvement.
    4. Ensures regulatory compliance as it pertains to controlled substances.
    5. Provides in-service training to educate facilities on controlled substances and provide retraining when necessary.
    6. Schedules, plans, and leads regularly occurring QA meetings.
    7. Cross-trains in other areas of the pharmacy as schedule dictates.
    8. Travel (10%) including overnight stay as needed.


    • High school diploma with additional college classes preferred. 


    • Pharmacy Technician Certification 


    • Five (5) to seven (7) years in healthcare, senior living industry or long-term care environment preferred.
    • Exemplary computer skills that includes experience and good working knowledge of the Microsoft Office Suite of products.

    PCA Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    PCA Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo


    PCA Pharmacy 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電


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