Trilogy Health Services

Client Services Representative-Columbia, SC

1st Shift
5215 Linbar Drive
Zip Code


This position will provide excellent pharmacy services to our customers through our pharmacy business expertise, facility medicine room management and eMedStat cart management. Optimize value and experience for customers by expanding, developing and maintaining customer relationships through ongoing proactive communication with the Medical Doctors, DON's, and nursing staff at customer facilities. Proactively evaluate and problem-solve customer needs to establish partnerships that will contribute to securing renewals.  Background in long-term care is preferred.

  • Provide world class, innovative customer support in a timely and professional manner.
  • Proactively service, including periodic onsite customer visits, to manage the customer facility per Pharmacy CSR duties throughout the calendar year
  • Assist with medical records, medication delivery and restocking/maintaining pharmacy inventory items. 
  • Manage returns/credits for customers.
  • Perform cart audits to ensure accuracy.
  • Understand historical F-Tag's customer facility has received in order to help them avoid in the future.
  • Identify training opportunities, coordinate trainings with customers and lead/facilitate training for facility staff on pharmacy systems, processes and procedures.
  • Supports campuses, departmental goals and the overall objectives of the Company.
  • Complies with all laws, regulations and standards of ethical conduct.
  • Perform all job duties with a friendly positive and team-oriented approach. 


Candidates must be a friendly and hard working person who works well independently and as part of a team.  Good organizational skills and the ability to meet deadlines, prioritize and deliver quality results in a time sensitive environment.  Ability to work and communicate well with others to ensure the success of the company is a must.

  • Detail oriented
  • Customer service skills
  • Exemplary computer skills that include knowledge of the Microsoft Office Suite of products
  • One plus years of experience in a similar field or position
  • Certified Pharmacy Tech License
  • Experience in pharmacy or long term care
  • Associate Degree or Bachelor's degree preferred
  • Strong knowledge of customer service principles and practices
  • Maintain confidentiality and professional discretion
  • Ability to travel up to 60% (servicing South Carolina Residents)



Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.


PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.


We offer a competitive compensation and benefits package including:

  • Competitive Salaries - Weekly Pay!
  • Paid vacation (plus 6 paid holidays)
  • Generous Benefits
  • Educational Assistance Programs
  • Quarterly employee recognition ceremonies
  • And much more!


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