Trilogy Health Services

Billing Associate

2nd Shift
4665 44th Street
Grand Rapids
Zip Code


PCA Pharmacy, Grand Rapids  in search of a Billing Associate. The Billing Associate preferably will have experience or knowledge in Long Term Care pharmacy billing or general pharmacy billing, insurance rejection management, insurance verification, insurance plan types, data input/posting and customer service skills. Background as a retail pharmacy technician would be beneficial.  This is a 2nd Shift position working the hours of 2:30 pm - 11:00 pm, with a weekend rotation.


  • Will work with multiple forms of insurance including: Medicare Part D, Commercial Insurance, Medicaid, etc.
  • Must communicate and troubleshoot problems that interfere with the payment of claims
  • Must follow up and consistently work to keep the number of rejected claims to a minimum
  • Must enter data pertaining to new admissions, as well as their pharmacy billing information, along with other relevant patient demographics
  • Will communicate over the phone to resolve customer/patient billing inquiries


Must have excellent phone etiquette, as a lot of time will be spent on the phone in communication with insurance companies, customers/patients, and nursing home representatives.


  • High School Diploma or GED
  • High level of organizational skills and attention to detail
  • Background as retail pharmacy tech would be beneficial (not required)
  • Excellent verbal and written communication skills
  • Excellent attendance history
  • Ability to sit for long periods of time

PCA Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

PCA Pharmacy cumple con las leyes federales de derechos civiles a
plicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo



Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.


PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.


We offer a competitive compensation and benefits package including:

  • Competitive Salaries - Weekly Pay!
  • Paid vacation 
  • Generous Benefits
  • Educational Assistance Programs
  • And much more!


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