Trilogy Health Services

Framework-Regional Business Office Manager

1st Shift
2701 Chestnut Station Court
Zip Code




Leads, directs, supports and assists in the operations of the Business Offices at each pharmacy. Analyzes each billing department for efficiencies and opportunities to streamline processes.  Ensures billing is completed timely and accurately.


Duties and Responsibilities:

Assists and advises on new pharmacy setups and existing pharmacy processes associated with Framework.

In conjunction with Executive Directors, directs and monitors BOM’s and all billing office practices.

Audits and maintains business office processes & procedures for all PCA locations.

Ensures billing is completed timely and accurately at each locations.

Reviews supporting documentation for financial accuracy and completeness.

Assists IT with Framework systems updates when needed.

Manages accuracy and timeliness of Month End Process for all Business Offices.

Times of frequent or extensive travel will be necessary, potentially for extended periods of time.

Monitors, creates and tracks all key metrics associated with performance of each Business Office.

Provides support & service to the BOM’s for all billing/reimbursement related topics.

Plans and acts as a substitute for any BOM open positions, as needed.

Coordinates with BOM’s on recruiting, hiring, and training of billing staff.

Serves as liaison between Business Offices and Senior Leadership/other Company personnel on all billing related issues.

Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.

Performs all job duties with a friendly positive and team-oriented approach.

Supports campuses, departmental goals, and the overall objectives of the Company.

Complies with all laws, regulations and standards of ethical conduct.



Knowledge of:

  • Framework Pharmacy Platform
  • Pharmacy Billing Concepts; Third-Party Insurance, Medicaid, Medicaid.
  • Accounts Receivable, theories, practices, and procedures.
  • Accounting principles and documentation standards.
  • Compliance with external regulatory agencies and organizations for all areas of responsibility.


Skills in:

  • Managing multiple tasks simultaneously and adhere to deadlines.
  • Organization with strong attention to detail.
  • Gathering and compiling information and analyzing and adjusting discrepancies.
  • Interpreting and applying regulatory requirements, policies and procedures.
  • Preparing, processing and maintaining transaction documentation, files and records.
  • Ongoing development of a servant leadership culture that strives to achieve the highest ethical standards.


Ability to:

  • Communicate effectively, both orally and in writing.
  • Identify and recommend solutions to problems.
  • Organize, prioritize and track multiple tasks with strong attention to efficiency and detail.
  • Manage deadlines accurately and efficiently.
  • Ability to review and analyze report information, evaluate data and think strategically.
  • Work independently, as well as collaboratively, within a team environment.
  • Travel to multiple sites based on business need potentially for extended periods of time.
  • Provide a high level of customer service for internal and external customers.
  • Maintain confidentiality and professional discretion. 



Four (4) year degree in Accounting, Finance, or Business or equivalent from an accredited college or university preferred. 



Strong working knowledge and experience with Framework and Sage.

Three (3) to five (5) years billing and reimbursement, accounting, finance or accounts receivable experience in healthcare, senior living industry or long-term care environment preferred.

Prior leadership or management experience is preferred.

Proficiency of the Microsoft Office Suite of products, especially Excel.


Headquartered in Louisville, Kentucky, PCA Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, PCA partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.


PCA Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.


We offer a competitive compensation and benefits package including:

  • Competitive Salaries - Weekly Pay!
  • Paid vacation (plus 6 paid holidays)
  • Generous Benefits
  • Educational Assistance Programs
  • Quarterly employee recognition ceremonies
  • And much more!


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